Frequently Asked Questions

Ziggli books currently ship to families across Australia and New Zealand. We’re planning to expand our shipping zones soon, so stay tuned for updates via email and social media.

Your personalised book will be printed within 2 to 4 business days and shipped directly to your door. If you selected tracked shipping at checkout, you’ll receive tracking details as soon as it’s on the move.

Yes, if you selected a tracked shipping option, you’ll receive a tracking link by email as soon as your personalised book has shipped.

For seasonal events like Mother’s Day, Father’s Day and Christmas, we’ll share clear shipping cut-off dates on our product pages and in our emails so you can order your personalised book in time.

Absolutely. You’ll see a full preview of every page with your personalised characters, names and story before you check out. What you see is exactly what we’ll print.

As soon as your order is confirmed, your personalised book begins the printing process with our print partners and we’re unable to make edits or cancel the order.

We create personalised story books for loved ones and little ones aged 1 to 10. From personalised baby books and books for toddlers to custom children’s books for birthdays, milestones and bedtime, every story is made to celebrate your child and the world around them.

We do. We offer gift sleeves and personalised greeting cards to make your gift extra special. Perfect for birthdays, holidays or just because, our personalised books are made to surprise and delight.

Absolutely. Ziggli books make the perfect gift and can be sent straight to a loved one’s doorstep.

Just enter their address at checkout and we’ll take care of the rest. Want to make it extra special? Add a personalised card and gift sleeve so it arrives beautifully packaged and ready to delight.

No wrapping needed. It’s a one-of-a-kind keepsake, made personal from the moment it arrives.

Every Ziggli book is thoughtfully designed to reflect your child and your family. Across our range of personalised children’s books, you can customise details like:

Choose their hair style, skin tone, eye colour, glasses and more

Two mums, two dads, single parents, blended families or grandparents

Some titles include disability and neurodiversity options

Add your own heartfelt dedication on the first page

Because every child deserves to see themselves in a story made just for them.

Yes. All Ziggli books are printed on FSC-certified paper, supporting responsible forest management.

We partner with trusted local printers who share our commitment to sustainable, planet-friendly practices.

Every personalised book is made with care for your child and the world they’re growing up in.

Yes. Your live preview shows exactly how your personalised book will appear once printed, including names, pronouns, character details, and dedication text.

Because every Ziggli book is created specially for your family, we ask you to check the preview carefully before placing your order. Please make sure all details are correct, as we’re unable to offer refunds for any incorrect selections.