Frequently Asked Questions
Got questions? We’ve gathered everything you need to know about Ziggli books, from personalisation options to shipping, gifting and returns.
Explore the FAQs below to find quick answers and helpful info.
Our Most Frequently Asked Questions
What countries to do you ship to?
Ziggli books currently ship to families across Australia and New Zealand. We’re planning to expand our shipping zones soon, so stay tuned for updates via email and social media.
How long will it take to get my order?
Your personalised book will be printed within 2 to 4 business days and shipped directly to your door. If you selected tracked shipping at checkout, you’ll receive tracking details as soon as it’s on the move.
Can i track my order?
Yes, if you selected a tracked shipping option, you’ll receive a tracking link by email as soon as your personalised book has shipped.
How do I know if my order will make it in time for a special occasion?
For seasonal events like Mother’s Day, Father’s Day, Black Friday and Christmas, we’ll share clear shipping cut-off dates on our product pages and in our emails so you can order your personalised book in time.
Can I see a preview of the book before I buy?
Absolutely. You’ll see a full preview of every page with your personalised characters, names and story before you check out. What you see is exactly what we’ll print.
Can I edit my order after purchasing?
You can cancel or make changes to your order within 3 hours of placing it. After that, your personalised book goes to print and we’re unable to make edits. If something’s not right, get in touch and we’ll always do our best to help.
What age range are your books suitable for?
We create personalised story books for loved ones and little ones aged 1 to 10. From personalised baby books and books for toddlers to custom children’s books for birthdays, milestones and bedtime, every story is made to celebrate your child and the world around them.
Do you offer gift wrapping?
We do. We offer gift sleeves and personalised greeting cards to make your gift extra special. Perfect for birthdays, holidays or just because, our personalised books are made to surprise and delight.
Can i send a book directly to someone?
Absolutely. Ziggli books make the perfect gift and can be sent straight to a loved one’s doorstep.
Just enter their address at checkout and we’ll take care of the rest. Want to make it extra special? Add a personalised card and gift sleeve so it arrives beautifully packaged and ready to delight.
No wrapping needed. It’s a one-of-a-kind keepsake, made personal from the moment it arrives.
What personalisation options are available?
Every Ziggli book is thoughtfully designed to reflect your child and your family. Across our range of personalised children’s books, you can customise details like:
Choose their hair style, skin tone, eye colour, glasses and more
Two mums, two dads, single parents, blended families or grandparents
Some titles include disability and neurodiversity options
Add your own heartfelt dedication on the first page
Because every child deserves to see themselves in a story made just for them.
Are your books printed sustainably?
Yes. All Ziggli books are printed on FSC-certified paper, supporting responsible forest management.
We partner with trusted local printers who share our commitment to sustainable, planet-friendly practices.
Every personalised book is made with care for your child and the world they’re growing up in.
Question
Write content to answer to common questions your customers may have about your products, shipping policies..
Need further help?
Send us a message and we will be in touch within 48 hours.
Please include your order number if your enquiry is regarding an existing order.