Order Help
The website is freezing or crashing
Try refreshing the page or switching to a different browser like Chrome or Safari. Closing unused tabs can also help. If the problem continues, let us know which device and browser you're using and we’ll look into it.
The images aren’t loading in the preview
This usually happens if your internet is slow or your browser cache needs clearing. Try refreshing the page or using a different browser. For best results, we recommend using a desktop device.
My payment didn’t go through
Double check your card details and try again. If the problem continues, try another payment method or contact your bank. If you’re still stuck, get in touch and we’ll help finalise your order.
I’m getting an error at checkout
Make sure all required fields are filled out and your postcode matches your delivery region. Refresh the page or try another browser. If the error continues, take a screenshot and send it to us so we can help.
Need further help?
Send us a message and we will be in touch within 48 hours.
Please include your order number if your enquiry is regarding an existing order.
