Try refreshing the page or switching to a different browser like Chrome or Safari. Closing unused tabs can also help. If the problem continues, let us know which device and browser you're using and we’ll look into it.

This usually happens if your internet is slow or your browser cache needs clearing. Try refreshing the page or using a different browser. For best results, we recommend using a desktop device.

Double check your card details and try again. If the problem continues, try another payment method or contact your bank. If you’re still stuck, get in touch and we’ll help finalise your order.

Make sure all required fields are filled out and your postcode matches your delivery region. Refresh the page or try another browser. If the error continues, take a screenshot and send it to us so we can help.

If you ordered the wrong format (Softcover, Hardcover, or Layflat), you can cancel you order within 3 hours and re-order.

We provide standard and express post within Australia via Australia Post and Standard courier for New Zealand via our courier partner.

If your order hasn’t shipped yet, we can update the delivery address. Send us your order number and the new address as soon as possible. If the book is already in transit, we recommend contacting the shipping provider directly.

We don’t currently have a save-for-later option, so we recommend completing your book in one go. If you need to step away, feel free to take a quick screenshot to remember your selections. Don’t worry if you forget, it’s a super quick and easy process to recreate your book.

If your book arrived damaged, just send us a photo of the issue along with your order number.

We’ll work with our print partners to sort it out quickly and make things right.

Because each book is made just for you, we’re not able to offer refunds for mistaken personalised details so we always recommend double-checking your selections before checkout.